Services
Selection of services, frequency and duration are tailored by collaborative planning to best fit the situation. Services may be for groups and/or individuals.
The work is designed to leverage one or more key areas for impact on business results:
- Managing self and situational awareness
- Engaging others for motivation and commitment
- Using authority as a resource
- Developing aligned, effective partnerships
- Creating short and long term strategies of interaction
Steps
The following steps in the process are not necessarily linear. For example, certain actions may be necessary early on before there is complete understanding.
The intention is not to wait to design action until after a period of analysis. Progress depends on learning in action–designing serial tests of action to learn the way to desired results.
Prepare
- identify the organizational situation which will be the focus for work
- clarify personal, team and organizational vision and goals
- define the systems context including decision making authority
- identify strengths and successes
Discover
- generate a multifaceted, objective view of the identified situation
- collect and interpret data
- create options for action
Act
- develop initial short and long term strategies
- design action steps to optimize benefits vs. risks
- study results of action to adjust design as needed
- build sustainability into design
Practice
- determine how to generalize successful action to other situations
- develop a plan for ongoing learning and development